FAQs

Question SHIPPING & HANDLING?
AnswerAustralian orders will be sent via Sendle or Australia Post. The best option will be chosen to deliver your items, this will depend on size, weight and destination. All courier sent items are trackable and insured. Australia Post parcels will be trackable. International orders will be sent via Australia Post.

  • Standard Shipping: Flat rate is $7.95 We provide Free standard shipping for all orders over $49 Australia wide.
  • Express shipping:  $19.95

INTERNATIONAL

Postage prices will vary depending on destination and weight of delivery. This will be calculated at the checkout.

Question HOW LONG WILL IT TAKE FOR MY PARCEL TO REACH ME?
AnswerAs we are just a small family business, please allow 1-2 days for your order to be processed.

  • Standard shipping:  2 – 6 Business days.
  • Express shipping will take 1-2 days.
  • Courier: 2 – 6 Business days. 5 – 10 days if the address is remote/ interstate.
  • International – Please email us at info@sapphireandstone.com.au

These delivery times are estimates only. You will be provided tracking details for your parcel. If you don’t receive your parcel within the recommended times, please get in touch.

Question WHAT ABOUT REFUNDS AND CANCELLATIONS?
AnswerIf for any reason you are not happy with any aspect of your purchase please get in touch with us as soon as possible and we will do everything we can to help. Please check out our Refund Policy for more information.
Question WHERE DO I ENTER THE DISCOUNT CODES?
AnswerYou can enter your discount code at checkout in the field provided.
Question WHERE ARE YOU LOCATED?
AnswerWe are a small online business based on the Sunshine Coast, Australia.
Question HOW DO I FIND A WHAT I AM LOOKING FOR?
AnswerThe easiest way to find something in particular is to click on the search icon at the top left-hand side of your screen. All of our products are sorted into categories, with links to these from the SHOP tab and from the HOME page.
Question WHERE DO YOU GET YOUR CRYSTALS?
AnswerAll of our crystals have been selected and sourced from various locations around the world and all care is given to make sure each one is ethically sourced. We endeavour to sell one off pieces, so if you find something you like, please keep in mind that if it goes you’ll miss out!
Question HOW CAN I PAY FOR MY ORDER?
AnswerYou have the option to pay with PayPal, Mastercard, Visa, American Express, Bank transfer and AfterPay. AfterPay is a service that lets you pay off your order over 4 fortnightly interest free payments, while you get to receive your order straight away. You’ll find some more detailed information about there services here: www.afterpay.com.au